Actions & automation
Widgets
Show answers as cards, lists, tables, order trackers and tap-to-choose options.
Open Build → Widgets. Start from a template (order tracker, product cards, invoices, booking slots, subscription), let the AI design one from a description, or build it yourself.
Layouts
| Layout | Good for |
|---|---|
| Card | One thing: an order, a subscription, an account (rows of label → value). |
| List | Several things with picture, price and a button (products, orders). |
| Table | Rows and columns (invoices, payments). |
| Tracker | Progress steps (order status). |
| Choices | Tap to choose; the choice is sent as the customer's message (time slots, sizes). |
Each can have a heading, a badge and up to four buttons (open a link, or send a message).
Filling it with data
Values are placeholders into the data: {{status}}, {{tracking.url}}, and inside a list {{title}} is the item's field. Filters format them:
| Filter | Example |
|---|---|
money | {{price | money:USD}} |
cents | {{amount | cents | money:EUR}} |
date / datetime | {{created | date}}, {{start | datetime}} |
title | {{status | title}} |
truncate | {{text | truncate:60}} |
default | {{x | default:—}} |
Paste sample data (or use an action's last answer) and the preview updates as you type.
Where widgets appear
- From an action — choose actions under Where it appears (or in the action's settings). When the action succeeds, its answer is shown with the widget and the agent only adds a short summary.
- Filled by the AI — switch on The AI can show it with its own data for things like a plan comparison built from your knowledge.
- A widget with a key replaces the older one with the same key, so a cart or an order updates in place.
On WhatsApp, Messenger, Instagram, Telegram and email the same widget is sent as a short, tidy text list.
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