Features
One product to answer, act, hand over and improve
An AI agent trained on your business, the actions to get things done, a full helpdesk for your team, and the tests, analytics and guardrails to keep it all working — on every channel your customers use.
Build the agent
Answers from your own content, and gets real work done in the chat.
AI agent
Point it at your website, add your documents, and it answers customers in seconds — in their language, on every channel, at any hour.
- Answers only from your content
- Replies in the customer's language
- Reads the mood
Training & knowledge
Websites, files, Notion, Shopify and Q&A
- Reads your whole website
- Files and text
Actions & integrationsPaid plans
Orders, bookings and billing done in the chat
- Ready-made integrations
- Your own API in minutes
ProceduresPaid plans
Refunds and exchanges, by your rules
- Start from a template
- Required steps
Flows
Guided flows with buttons, conditions and AI
Support with your team
A full helpdesk with the AI at the front desk and your people one click away.
Helpdesk & live chat
Every chat from every channel lands in one inbox. The AI answers first, hands over with a summary when a person should step in, and your team works together with notes, views, triggers and AI-assisted replies.
- Smart handoff
- Departments and assignment
- Internal notes and @mentions
Tickets & email
Track complex issues and email support
- Email to ticket
- Status, priority and owner
Contacts & identity
Know who you're talking to
- One record per customer
- Custom attributes
Help center
Self-service articles on your own domain
Engage and grow
Start conversations, follow up, and learn what customers actually want.
Test, improve and stay safe
Change things with confidence, and keep spam and risk out.
On every channel
The same agent and rules everywhere, with every conversation in one inbox.
See all channelsEverything, at a glance
Actions, procedures, widgets, messaging channels and helpdesk escalation are on paid plans; everything else is on every plan.
Knowledge
9- Website and sitemap crawling, products and pricing first
- PDF, Word and text files; pasted text
- Notion pages and databases
- Shopify product import
- Q&A that always wins
- Editable business summary
- Daily auto-retrain (Standard and up)
- Suggested Q&A learned from your team
- Web search, optionally limited to your sites
The AI agent
9- Replies in the customer's language, or one you fix
- Prices in the customer's currency
- Voice notes, photos and payment screenshots
- Files customers attach in the website chat
- Product cards and suggested replies
- Confidence score and background answer check
- GPT, Claude, Gemini, DeepSeek — or your own AI key
- Working hours and honest callback times
- Personal answers for verified contacts
Actions
9- Shopify, WooCommerce, Stripe, Cal.com, Calendly
- HubSpot, Airtable, AfterShip
- Your own API from OpenAPI / Swagger
- MCP servers
- Website actions in the visitor's browser
- Widgets: card, list, table, tracker, choices
- Verified customers, confirmation and approval
- Procedures with required steps and limits
- Test console and run log
Helpdesk
12- One inbox for every channel
- Smart handoff with a summary
- Departments: least busy, round robin or everyone
- Max open chats per member; Online, Busy, Away
- Internal notes and @mentions
- Saved views, personal or shared
- Triggers: when, if, then
- AI compose and translate
- Tickets with custom statuses
- Escalation to Zendesk, Freshdesk, Intercom, Zoho Desk, Help Scout, Gorgias
- Team performance and CSAT
- Alerts and a daily report
Customers and outreach
9- Contacts with custom attributes
- Verified sign-in with JWT
- Previous chats across devices
- CSV import and Contacts API
- Leads from forms, flows and the AI
- WhatsApp broadcasts with opt-outs
- Proactive website messages
- One gentle follow-up on messaging apps
- Facebook and Instagram comment replies
Insight and control
9- Ask your conversations
- Active customers, topics, sentiment, countries
- Period comparison and CSV export
- Knowledge gaps, ranked
- Tests in a sandbox; compare versions
- Copilot proposals you approve; weekly insights
- AI spam detection, rate limits, blocklists
- Blocked countries and allowed domains
- Per-agent monthly credit cap