Channels
Channels overview
Every place your agent can answer, what each needs and which plans include it.
Open your agent's Channels page. Every conversation from every channel lands in your Inbox; chats that need a person are under Needs human.
| Channel | What you need | Plan |
|---|---|---|
| Website chat bubble | Paste one line of code | All plans |
| Hosted page and inline embed | Nothing — share a link or an iframe | All plans |
| WordPress | Upload the ready-made plugin | All plans |
| Shopify | Paste the bubble code in your theme | All plans |
| Wix, Webflow, Squarespace, Framer | Paste the bubble code in the site's custom code | All plans |
| Official Business API, or scan a QR code (Lite) | Plans with channels | |
| Messenger & Instagram | Log in with Facebook and pick the Page | Plans with channels |
| Telegram | A bot token from @BotFather | Plans with channels |
| IMAP/SMTP details, or forwarding | Plans with channels | |
| Slack | Create a Slack app from our manifest | Plans with channels |
| Discord | A bot from the Discord Developer Portal | Plans with channels |
| AnyChat | AnyChat workspace API details | Plans with channels |
| REST API | An API key | All plans |
If a Connect button says Upgrade to enable, your plan doesn't include messaging channels yet.
What works where
- Voice notes are understood on WhatsApp and Telegram (with Voice messages on).
- Images are understood on the website chat, WhatsApp, Telegram, Messenger, Instagram, Discord and AnyChat (with Understand images on).
- Buttons, widgets and flows look rich in the website chat; on messaging apps and email they are sent as a tidy text list (buttons as numbered options or links).
- Files your team sends from the inbox appear in the website chat; on other channels the customer gets a private download link.
- Ratings: website visitors see stars when a chat is closed; WhatsApp, Telegram, Messenger and Instagram customers are asked to reply with 1–5. See Ratings.
Messaging windows
WhatsApp and Messenger only allow free-form business replies within 24 hours of the customer's last message. Follow-ups are timed to stay inside that window.
Was this page helpful?
Still stuck? Contact us