Messenger
Answer your Facebook Page messages in seconds
Click Connect, log in with Facebook and pick your Page. The agent learns each customer's name, answers comments on your posts, and steps back when your team replies.
- One-click connect
- Knows who's writing
- Works with your Page inbox
How it works
Connect Messenger in three steps
- 01
Click Connect
Log in with Facebook from your agent's Channels page.
- 02
Pick your Page
Choose the Page the agent should answer for.
- 03
Done
New messages are answered right away.
What it does on Messenger
One-click connect
No developer account or tokens to copy.
Knows who's writing
Picks up the customer's name automatically.
Works with your Page inbox
Reply from Meta Business Suite and the AI stops for that chat.
Late replies still go out
Reply from the AnytimeReply inbox after Meta's 24-hour window and it's sent with the human agent tag where allowed.
Answers comments too
Reply under comments on your posts and send the commenter the details in a private message — with keyword filters.
FAQ
Questions people ask
Still wondering about something? Ask us or read the docs.
Can my team still reply in Meta Business Suite?
Yes. When a teammate replies there, the AI steps back for that conversation.
Does it reply to comments on my posts?
Yes. Turn on comment replies for the Page: the agent can answer under the comment, send the person a private message, or both — only for comments with your keywords if you like.