Instagram
Instagram DMs answered while you post, sleep or ship orders
Link Instagram to your Facebook Page and connect it in one click. The agent answers product questions and comments, and passes serious buyers to your team.
- Product questions
- Same inbox
- Handoff
How it works
Connect Instagram in three steps
- 01
Link your accounts
Your Instagram professional account must be linked to a Facebook Page.
- 02
Connect
Click Connect on the Channels page and approve access.
- 03
Let it answer
DMs are answered in seconds.
What it does on Instagram
Product questions
Price, size, stock and delivery answered from your own site.
Same inbox
Instagram chats sit next to WhatsApp, Messenger and every other channel.
Handoff
Ready-to-buy customers go to your team with a summary.
Comment replies
Answers comments on your posts and can DM the commenter with prices and details.
FAQ
Questions people ask
Still wondering about something? Ask us or read the docs.
Does it reply to comments?
Yes. Turn on comment replies and it answers under comments on your posts, sends a private message with the details, or both.