Turn emails and complex chats into tickets your team can track
Connect your support email. The AI answers what it can, and everything else becomes a ticket with an owner, a status and a priority.
- Email to ticket
- Status, priority and owner
- Custom statuses
What you get
Email to ticket
Every support email becomes a ticket, threaded with the customer's replies.
Status, priority and owner
The first teammate to reply owns it; a customer's reply reopens it automatically.
Custom statuses
Rename the built-in statuses or add your own, like “With the courier”, each with a label customers see.
AI first reply
The agent answers common questions straight away, in the customer's language, and drafts replies for the rest.
Chats become tickets
Turn any WhatsApp, Messenger or website chat into a ticket when it needs follow-up.
Triggers on tickets
Assign, tag, prioritise or notify automatically when a ticket is created.
How it works
Set up in three steps
- 01
Connect your inbox
Gmail, Outlook, Zoho or any mailbox with IMAP and SMTP — or forward emails to us.
- 02
Choose who replies
Let the AI answer and hand over when needed, or keep email for your team with AI drafts.
- 03
Work the queue
Open, waiting on customer, solved — or your own statuses — with owners, priorities and search.
FAQ
Questions people ask
Still wondering about something? Ask us or read the docs.