Guided flows with buttons, conditions and AI on one canvas
Some chats should follow steps: qualify a lead, collect order details, route a complaint. Draw the path, and let AI handle anything off-script.
- Visual canvas
- Buttons, questions and conditions
- API call step
What you get
Visual canvas
Drag steps, connect them and see the whole conversation path at once.
Buttons, questions and conditions
Tap-to-reply buttons, questions that check emails, phones and numbers, and branches on any answer or channel.
API call step
Run one of your actions mid-flow, save fields of the answer and continue on the OK or Failed path.
AI when it goes off-script
If a customer writes something the flow didn't expect, the AI answers instead of getting stuck.
Works on every channel
Buttons on your website; a numbered list on WhatsApp, Messenger, Instagram and Telegram.
No credits while it runs
Flow steps don't use AI credits — only AI steps do.
How it works
Set up in three steps
- 01
Draw the path
Add messages with buttons, questions, conditions, lead and API steps, and connect them on the canvas.
- 02
Choose when it starts
On keywords like “menu” or “order status”, or when a new chat starts — on all channels or just some.
- 03
Hand over
End with an AI step (with an instruction) or pass the chat to your team.
FAQ
Questions people ask
Still wondering about something? Ask us or read the docs.