Telegram
Turn a Telegram bot into your support agent
Create a bot with BotFather, paste its token, and your agent answers Telegram messages — including voice notes and photos.
- Voice and photos
- Team alerts
- One inbox
How it works
Connect Telegram in three steps
- 01
Create a bot
Message @BotFather in Telegram and send /newbot.
- 02
Paste the token
Add the token on your agent's Channels page.
- 03
Share the link
Customers open your bot and start chatting.
What it does on Telegram
Voice and photos
Understands voice messages and screenshots.
Team alerts
Get handoff, lead and daily-report messages on Telegram too.
One inbox
Telegram chats sit next to every other channel, with the same handoff.
FAQ
Questions people ask
Still wondering about something? Ask us or read the docs.
Can I use Telegram just for team alerts?
Yes. Add your chat ID in alert settings and you'll get handoff alerts on Telegram without a customer-facing bot.